Inventory management system and customer service of a compressor company in Peru

Authors

  • William Cupe-Cabezas Universidad César Vallejo. Lima, Perú
  • Eduardo Martin Crisóstomo Luca Universidad Tecnológica del Perú
  • Luis Antonio Remuzgo-Barco Universidad Tecnológica del Perú
  • Elizabeth Yolanda Alcántara-Ávila Universidad Tecnológica del Perú

Abstract

In the present study, the relationship between the inventory system, specifically regarding its management, waiting time, and customer satisfaction of a Peruvian compressor company, was investigated. Upon implementing the logistic management system, the ABC method was utilized to classify inventories based on the monetary value of the product. The obtained results lead us to mention that after the implementation of the logistic management system, indicators improved, along with customer service, a reduction in labor costs, and an increase in production. Consequently, efforts aimed at enhancing inventory management, control, and especially cost reduction, were reflected in higher profits for the company and competitiveness compared to others.

Author Biographies

Eduardo Martin Crisóstomo Luca, Universidad Tecnológica del Perú

Master's degree in teaching and university research from the San Martín de Porres University. University professor, with participation as a speaker in mathematical events, as well as inferential statistics, also has texts focused on the area of ​​administration and mathematics.

Luis Antonio Remuzgo-Barco, Universidad Tecnológica del Perú

Teacher specializing in Writing and communication. He has articles published in journals indexed in Scopus and SciELO, with extensive experience in advising research papers in the field of Administration and Human Resources Management.

Elizabeth Yolanda Alcántara-Ávila, Universidad Tecnológica del Perú

University professor with a Master's degree in Education. Specialist in proofreading academic texts. He has various publications including books and scientific articles on various topics. He teaches at various universities in the country.

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Published

2024-02-21 — Updated on 2024-11-20

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How to Cite

Cupe-Cabezas, W., Crisóstomo Luca, E. M., Remuzgo-Barco, L. A., & Alcántara-Ávila, E. Y. (2024). Inventory management system and customer service of a compressor company in Peru. Industrial Engineering (Ingeniería Industrial), 45(1), 1–19. Retrieved from https://rii.cujae.edu.cu/index.php/revistaind/article/view/1240 (Original work published February 21, 2024)

Issue

Vol. 45 No. 1 (2024): Ingeniería Industrial

Section

Organization of Work and Production

License

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