Development of labor skills in the company laboratorios AICA. Proposal for performance evaluation

Abstract

Labor competencies constitute a new alternative to increase work performance and motivation. Its concept refers to the knowledge, abilities, interests, abilities and experiences of human capital; Hence, competency-based management is of vital importance for the company. Based on these premises, a study was carried out with the objective of designing the job profiles and the performance evaluation model by competencies for the workers of the Laboratory's AICA Company. The qualitative methodology and the research-action method was used. The following techniques were applied: Documentary Analysis, Group Dynamics, Critical Incident Interview, Focus Group, Observation, Mini Delphi Technique by round of experts. It was obtained: designs of profiles of competencies associated with the positions, a method to evaluate said competencies, and a proposal for the performance evaluation model that can be generalized both nationally and internationally.