Towards a sustainability audit process model for ICT organizations using GaiaTool

Autores/as

  • Raimel Sobrino Duque University of Murcia (UM), Murcia, Spain
  • Juan Antonio Plasencia Soler
  • Begoña Moros Valle
  • Joaquín Nicolás Ros

Resumen

Information and Communication Technology (ICT) companies play an important role in sustainable development. Although their operations and products can have negative environmental impacts, they also hold significant potential as enablers of sustainability across various sectors. In this context, the generation of sustainability reports offers ICT organizations several benefits, such as a systematic approach to sustainable practices, guidance for implementation, evaluation criteria, improved communication with stakeholders, and potential reductions in environmental footprints. This paper introduces a process model for auditing sustainability which is being tailored to ICT organizations. The proposed workflow has been automated through GaiaTool, a novel sustainability audit tool designed to assess the sustainability level of organizations by evaluating their business processes using a set of reusable sustainability indicators. GaiaTool enables automation of the audit process and facilitates collaboration among auditors. Currently, validation is being conducted with 27 experts from ICT organizations by using the Technology Acceptance Model. This work contributes to the field of Green Business Process Management (Green BPM) audits as GaiaTool generates comprehensive reports with sustainability metrics and supports continuous improvement by identifying areas for enhancement.

Keywords: sustainability, sustainability indicators, business processes, GaiaTool, sustainability audit.

Biografía del autor/a

Raimel Sobrino Duque, University of Murcia (UM), Murcia, Spain

Raimel Sobrino Duque is a young researcher. PhD student at the University of Murcia. He is a member of the Software Engineering research group at the Computer Science Faculty. He teaches undergraduate courses such as User Interface and Software Engineering. His research interests include business process auditing, sustainability, sustainability audit, and usability.

Descargas

Publicado

2025-12-22

Cómo citar

Sobrino Duque, R. ., Plasencia Soler, J. A., Moros Valle, B., & Nicolás Ros, J. (2025). Towards a sustainability audit process model for ICT organizations using GaiaTool . Ingeniería Industrial, 46, 1–10. Recuperado a partir de https://rii.cujae.edu.cu/index.php/revistaind/article/view/1342

Número

Vol. 46 (2025): Ingeniería Industrial. Publicación Continua

Sección

Informática Empresarial

Licencia

En caso de que el artículo presentado sea aprobado para su publicación, los autores, mediante el documento “Declaración de originalidad y Cesión de derechos de autor”, transfieren a la revista los derechos patrimoniales que tienen sobre el trabajo para que se puedan realizar copias y distribución de los contenidos por cualquier medio y en acceso abierto, siempre que se mantenga el reconocimiento de sus autores y no se haga un uso comercial de la obra.

El contenido completo de la licencia Creative Commons, bajo la cual se resguardan los derechos de autor de aquellos que publican en la revista Ingeniería Industrial, puede consultarse en: Creative Commons Attribution-NonCommercial 4.0 Unported License.