W. BASS, D.; D. HEMMINGER, J.; UMUT, T. TOWARDS AN INFRASTRUCTURE FOR IMPROVED USER EXPERIENCES. Ingeniería Industrial, [S. l.], v. 24, n. 1, p. 7 pág, 2010. Disponível em: https://rii.cujae.edu.cu/index.php/revistaind/article/view/187. Acesso em: 29 mar. 2023.