STEFFANELL-DE-LEÓN, Ingrid; ARTETA-PEÑA, Yussy; NODA-HERNANDEZ, Marcia. Gestión de lealtad del cliente de turismo de negocios en pymes hoteleras/Business tourism customer loyalty management in smeshotels. Ingeniería Industrial, [S. l.], v. 37, n. 3, p. 244–252, 2016. Disponível em: https://rii.cujae.edu.cu/index.php/revistaind/article/view/782. Acesso em: 13 mar. 2026.