W. BASS, Douglas; D. HEMMINGER, Jeffrey; UMUT, Tolga. TOWARDS AN INFRASTRUCTURE FOR IMPROVED USER EXPERIENCES. Ingeniería Industrial, [S. l.], v. 24, n. 1, p. 7 pág, 2010. Disponível em: https://rii.cujae.edu.cu/index.php/revistaind/article/view/187. Acesso em: 19 feb. 2026.